How can we help?
If you have a problem with alarms, your account, purchases, or ad settings, start here.
Reporting and safety
Open the other person’s profile from a friend, request, or group screen and select Report and block. This submits a report and blocks the account immediately. If you cannot report in the app, or the issue is urgent, send the content details, display name, and time of the incident to bsidecsc@gmail.com. Never send passwords or verification codes.
Check these settings first
- If an iPhone alarm does not ring, check ALMIGO’s alarm permission in iPhone Settings.
- On Android, allow notifications, exact alarms, and full-screen notifications in ALMIGO’s Alarm permissions screen.
- Friend notifications and group wake-up calls need notification permission and an internet connection.
- If premium access is missing, select Restore purchases on the Premium screen.
- Review ad choices in Settings → Ads and privacy settings.
- Change the app language in Settings → Language.
Email support
Email bsidecsc@gmail.com with your device model, iOS or Android version, affected screen, and steps leading to the issue. Do not send passwords, full payment card numbers, or verification codes.
Privacy and account deletion
Read the privacy policy or request account deletion.